REFUND POLICY

You may request a return within seven days of delivery, but this is accepted only for damaged products, defective items, incorrect products, or missing components. To qualify, the product must be unused, in its original packaging with all tags and the invoice intact, and must not have been tampered with or misused. Products that have been used, altered, or damaged due to misuse, as well as those returned without original packaging or items specifically marked as non-returnable at the time of purchase, are not eligible for return.

To initiate a return, you must contact us within the seven‑day window with your order number, the reason for return, and photographic or video evidence of the issue. Once we approve your request, we will provide shipping instructions. If the return is due to our error—such as a damaged, defective, or incorrect product—we will bear the return shipping costs; for all other reasons, you are responsible for those charges. All returned products undergo a quality check at our facility before we proceed with a refund or replacement.

Once your return is approved, refunds are processed within seven to ten business days through the original payment method you used, though please note that your bank or payment provider may take additional time to reflect the credit in your account. If you prefer a replacement instead of a refund, we will send a replacement product subject to stock availability. In some cases, partial refunds may be granted, for instance, if the product shows signs of use not caused by us, or if it is returned without original packaging or after the return window at our discretion.

You may cancel your order before it has been processed and dispatched, but once it is shipped, cancellation is no longer possible and the order will be subject to this return policy. Please keep in mind that we are a reseller and not a manufacturer; we do not provide any manufacturer warranties, and any claims regarding manufacturing defects or product performance must be directed to the respective brand. Our responsibility is limited to facilitating returns and refunds in accordance with this policy. If you do not receive your refund within the expected timeframe, we recommend checking with your bank or payment provider first, and then contacting us if you need further assistance.